Business and Government alike are often embroiled in lengthy legal and labour disputes that end up in expensive litigation that drag on for many years. This has become part of the business environment today, ICR Solutions offer an alternative to resolve some of these disputes faster, and less costly.
ICR Solutions offers a real solution for businesses or Government to resolve their commercial and Labour disputes, with mediation as a solution, ICR Solutions have skilled and experienced mediators who can act on your behalf and find common and acceptable solutions, effectively and efficiently.
Good corporate governance demands that Managers ensure that disputes are resolved as effectively and efficiently as possible and mediation can provide options for parties generally not available through litigation or arbitration to contribute to good governance.
The new Companies Act also encourages the use of mediation by providing for alternative forms of dispute resolution in respect of company affairs, including the use of mediation.
Businesses around the world are increasingly opting for mediation as a method of commercial dispute resolution.
ICR Solutions can offer their mediation expertise as a real solution for businesses and Government to resolve their commercial and labour disputes.
Why use ICR Solutions mediators to assist to resolve your disputes?
Cost saving:- Companies and Government alike are concerned with their current litigation history, and its costs, it may be worth referring a dispute to mediation and assessing the outcome thereof against your current litigious approach, costs and time in managing various disputes.
Broken trust and relationships: – The mediation process offers all parties the opportunity of resolving their disputes as well as saving the business relationship.
ICR solutions provide skilled investigators and advisors to facilitate and investigate all Disciplinary matters in all spheres of Government.
This includes investigations, including forensic investigation and advice, drawing up Charge Sheet, Disciplinary Notice etc., while assisting with managing the complete disciplinary process.
Advising and assisting with the appointment of a person to act as a Prosecutor, with the investigator playing an advisory role to the Prosecutor.
Ensuring that matters are dealt with expeditiously and efficiently within the relevant timeframes.
The plethora of labour matters, in the Labour Court bear testimony to the state of disciplinary matters within Local Government and Government. The reason for this is that currently there is no provision made for dedicated staff in Local Government or Government who are employed solely to manage Labour matters in respect to Disciplinary Procedure and Code of Conduct Collective Agreements.
Senior Management, who are usually appointed as Employee Representatives, are inundated with Service Delivery and performance matters which places matters of staff discipline as secondary and therefore less important issues. With many disciplinary matters falling foul to the prescriptions of the Disciplinary Procedure and Code of Conduct Collective Agreements, resulting in long drawn out disciplinary action or failure to instituted disciplinary action resulting in discipline at the work place being at an all-time low.
It has also become evident that with the number of persons employed by Government and Local Government, matters of discipline and the prescriptions of the Disciplinary Procedure and Code of Conduct Collective Agreement should be coordinated and managed by dedicate experienced persons.
Labour matters (discipline) are complex, emotional and time bound process that must be followed to ensure fairness, appropriate corrective action, and cost effectiveness. Mismanagement of this process has and will continue to cost Local Government and Government millions of Rands, if not addressed appropriately.
The appointment of ICR Solutions to facilitate and advise on Disciplinary Matters would serve to alleviate the pressure from Government and local Government and ensure the speedy, efficient and cost effective management of disciplinary matters. This also includes prevention of litigation, reputational risk and unnecessary legal costs.
ICR Solutions experience and expertise in Investigation, Mediation and especially in Disciplinary matters can be invaluable to all spheres of Government and ensure efficient, effective and cost cutting approaches to disciplinary matters.
Development of Emergency Action Plans
With the use of International Best Practice Standards, and by developing, implementing and updating Emergency Action Plans (EAP’s), clients can manage incidences and emergencies efficiently, thus reducing the potential for loss of life or damage to property.
ICR Solutions has an unsurpassed amount of experience in the development and implementation of Emergency Action Plans. During the Development and Implementation phases ICR Solutions works closely with the client to ensure that all production and security issues are addressed in the Emergency Action Plans, and that projected Business Interruption is kept to a minimum.
Disaster Management Plan (Review and Development)
By applying years of experience, training and skill, ICR Solutions will research, design and implement disaster management frameworks for any large scale ventures and/or operations. Disaster management plays an integral role in minimising the extent and effects of large scale incidences experienced by businesses or projects. Further to this, we will also set about establishing an effective recovery plan, thereby allowing for faster resumption of operations.
Should a client already have an existing disaster management plan in place, ICR Solutions will review this system to ascertain the efficiency and suitability of the system. There are also several legislative requirements that need to be addressed during this process.
Developing/monitoring of Incident Management Plans
Incident Management Plans (IMP’s), make up a crucial part of any operation’s safety system. By evaluating several different contributing factors, these IMP’s allow for the safe and co-ordinated handling of emergencies in the work place. Plans are uniquely designed for each particular project, ensuring that the most appropriate practices are applied.
Assessment of Emergency Evacuation and Emergency Action Plans
ICR Solutions will evaluate existing Emergency Evacuation and Emergency Action Plans (EAP’s), and provide advice on any recommended changes, additions and/or reviews.
EAP’s identify the routes to follow in the event of an incident happening on your premises. ICR Solutions will visit your business premises, identify evacuation routes, emergency assembly points and provide you with a comprehensive site plan and route map.
EAP’s should not only include Emergency Evacuation Plans, but also make provision for:
• Comprehensive Emergency Contact Lists – broken down into various emergencies
• Identification of Staff Positions to undertake the necessary duties involved in handling any incident on your site
• Provision of on-site training for all staff in the understanding and use of the Emergency Action plan
• Establishing of standing agreements with external service providers (ambulance services etc)
• Meeting and briefing with local authority service providers (police, fire services, water department etc)
In addition to this, ICR solutions is in the position to arrange necessary training which is required to ensure that all staff appointed to positions of responsibility in the EAP, are able to fulfil their responsibilities efficiently and confidently, thereby ensuring that any incident requiring the activation of the Emergency Action Plan is resolved in the best possible manner.
Testing of Emergency Action Plans
While the compilation of an Emergency Action Plan is vital, without proper implementation, training and testing such plan will not serve the purpose for which it is intended. In addition to a company’s responsibilities towards its staff, a number of Municipalities require proof of annual testing of premises Emergency Action Plans. ICR Solutions is able to project manage and evaluate Evacuation Drills undertaken to not only meet this requirement but also to provide feedback with regards to the effectiveness of the plan, staff training and staff response.
ICR Call Centre Solutions strives to ensure that Security, Emergency or Disaster Call Centre Staff are equipped to deal with the broad spectrum of calls that they are exposed to.
Call centre staff are no longer just exposed to incidents within their own scope of training, and as a result Security Staff are often exposed to requests for medical or emergency services; while Medical Call Centre Staff are exposed to safety and security requests.
Furthermore Disaster Management Call Centre Staff are exposed to all imaginable calls as the public do not fully understand the function of these call centers.
ICR Solutions offer a number of solutions which can be used either as standalone packages or as a complete call centre solution.
Compilation of Incident Action Plan Guidebooks
Incident Action Plan Guidebooks are the first step towards running an effective call centre. Whether you require an electronic or a hard copy IAPG, ICR Solutions are able to meet your requirements.
The IAPG is an easy to follow, step-by-step guide to dealing with various incidences. This Guidebook includes Call Taking Questions, Response Actions, including hand-over details, follow-up actions and a complete resource directory of Localised Emergency Contact Details.
Staff Training: Call Taking, Radio/Telephone Use and Protocols, Incident Action Plan Guidebooks
Staff need to be professional, courteous and competent when receiving calls, irrespective of whether the call follows their line function training, or if it is a different type of incident request. A confident operator will calm the caller down and ensure the correct details are obtained, allowing for a speedy response to any incident.
The handover of an incident from the receiving call centre or agency to supporting services can be the weak link in a “response chain”. Providing correct and concise details pertaining to an incident is vital to ensure the correct response to an incident.
Standard and effective Radio and Telephone protocols are imperative in ensuring that staff remain calm and are able to convey the necessary information in a manner that is easily interpreted.
ICR Solutions will train staff in call taking, radio/telephone use and protocols and the use of the relevant IAPG for your organisation.
Emergency Call Taking and Incident Reporting
ICR Solutions are able to provide Emergency Call Taking Training which focuses on Medical, Crime and other Life threatening incident call taking.
The training includes the correct manner of handling these types of incidents from call receipt to incident closure or handover. Included in this training is an introduction to the “response chain” methodology for the evaluation of calls with regards to the nature of the incident, location and the level of assistance required.
Supply/Review of Incident Call Taking and Response Records
ICR Solutions provide generic Incident call taking and response record documents to call centres.
ICR Solutions are able to review completed response record documents on a monthly, quarterly or annual basis which facilitates for the provision statistical information, call type analysis, incident area analysis, and response action analysis.
ICR Solutions offers Incident Debriefing Services, in which all relevant service providers that attended an incident can meet in a neutral environment under the guidance of an independent facilitator to analyse an incident, evaluate service provider response and coordinate suggestions and recommendations of the role players to improve future response and inter service cooperation.
The importance of incidents that had occurred previously and the lessons learnt with regards to decisions and actions that were taken is vital to ensure continued professional development which ensures an improved response to similar future incidences, but also increases the synergy and improves the working relations between various service providers.
Should it be necessary, and identified in an incident debriefing or by a line supervisor, ICR Solutions can assist with Post Traumatic Stress Counselling. All of our counsellors are past operational members of the emergency services, thereby allowing for a better understanding of the difficulties faced.
The debriefing process is currently extensively utilised within governmental structures worldwide, however private industry has not yet began to appreciate the value of this system. Private security contractors, emergency service providers and companies whose staff have been involved in traumatic events can benefit extensively from this process.
ICR Solutions offers a comprehensive Incident Management Service which is aimed at minimising the loss of life, property and production time due to Emergency Incidents.
ICR Solutions Incident Managers will, in the case of an emergency assist in managing and/or directing the internal response mechanisms of the company within the corporate guidelines, as set up in the Emergency Action and Disaster Management Plans.
ICR Incident Managers will, act as an intermediary between the company management and all external service providers required on site to resolve the incident
With a wealth of experience ranging from Emergency Medical Response and Fire and Rescue Operations through to Hazardous Materials Cleanup and incident rehabilitation, ICR Solutions is able to offer practical solutions that ensure the client’s best interests, while not alienating responding agencies, by creating expectations that are beyond their capabilities.
With years of experience combined with the knowledge of current legislation and international best practice standards ICR Solutions is well placed to undertake evaluations of geographical locations, be it on a local or wide-spread scale, to determine the needs of an area for the provision of a fire service.
This needs analysis can be based on areas that have no current fire service to assess the levels of service requirements as well as implementation viability or assessing existing service delivery levels in terms of current standards and objectives.
In Municipal Spheres today a number of contracted external Service Providers are operating Fire and Emergency Services, Life Guarding Services, Security Services and Emergency Call Centre Operations.
Due to the specialised nature of these services and the technical knowledge required to evaluate these types of services, service providers are in many instances not performing as efficient and effectively as required, or meeting their set key performance indicators (KPIs) and contractual obligations.
Within Municipalities the general trend is to have a line supervisor / manager appointed as contract manager to ensure compliance. There are a number of issues with this practice, amongst them is a lack of knowledge as to the finer operational details or a misinterpretation of the contractual requirements, or alternatively the contract manager becomes too closely involved with the service provider or service providers staff.
There are a number of solutions, the first being is to hire a specialised, dedicated contracts manager who would be required to have experience and knowledge in all fields that the Municipality contract service providers for.
The second is to appoint an independent external auditor to evaluate the services, either on a once-off basis or on an on-going basis, and provide reports to the relevant authority, outlining all findings and any deviations to the contractual obligations.
ICR Solutions is a young and dynamic company which was established after having identified an increasing demand for professional, independent specialist fire and safety auditors.
By using the latest methods, assessments and technologies available, ICR Solutions can confidently provide a professional consulting and auditing service to Municipalities making use of external Service Providers such as Fire and Emergency Services, Life Guarding Services, Security Services and Emergency Call Centre Operations.
In today’s entertainment environment the procedure of using nonpurpose built venues or temporary venues to host entertainment events is becoming more commonplace. From exhibition halls, sugar terminals and community halls to purpose built open-air fan parks, concerts and tented venues, from public parks and sport fields to a long distance running or cycle race, events attract crowds both in the form of spectators and participants.
The onus is placed on the event management or production company to provide a safe and secure environment as far as is reasonably practical. The security at these events is generally handled by professional security companies who are expected to undertake safety functions in addition to their security tasks.
With the ever present threat of liability for mishaps at an event the need for specialised emergency and safety management is becoming
more apparent, especially when you consider the various safety requirements for each type of event that can be hosted.
Compilation of an Event Safety Plan
An event safety plan is a made up of a number of parts, with the emergency / disaster response plan been only one component of the plan.
The plan also includes pre- and post- event requirements from the various authorities, licensing and legislative requirements and safety management plan.
ICR Solutions, with its wealth of experience is able to compile an Event Safety Plan tailor made to your event and assist in obtaining approval for the plan and its components with all necessary stakeholders.
Event Safety Management
Event safety management is a multi-disciplinary function and should include the ongoing assessment of an event environment to ensure the safety of event patrons and staff.
Working together with the security manager and event manager / coordinator the Safety Manager is responsible for ensuring set-up safety, compliance with the Event Safety Plan, and break-down safety following an event.
ICR Solutions Safety Managers are cross-trained in various Emergency Fields and as such have an unique understanding of the requirements and functions of a Safety Manager and will undertake such functions in a manner that will not compromise patron safety or event profitability.
In today’s security conscious world secure housing estates are becoming a regular fixture in most communities. These secure estates are often neglected by fire prevention services in regards to annual compliance inspections for both fixed installations and to ensure the compliance of various complexes and units within such estates.
ICR Solutions is able to undertake inspections of the estate, and any such sub-complexes and units, to ensure compliance with legislative requirements with regards to common areas and fire protection equipment.
In terms of legislation Emergency Escape Routes must be lit to adequate levels at all times in which buildings are occupied. This includes normal lighting supplied of the normal main supply and lighting in case of main supply power failure.
ICR Solutions is able to undertake evaluations of the lighting levels in Emergency Routes, both under normal conditions and alternative power supply conditions, provide an audit report of the findings and where necessary suggest corrective actions.
It is clear from our experience that the number of Fire Safety and Fire Prevention Officers employed by Local Government, today are totally inadequate and in many cases lack the required capacity and experience. With many Towns and Local Authorities in the Country not having any Specialised Fire Safety Officers. This is a clear threat to community safety, life and property.
ICR Solutions offer resources, expertise and experience that can assist Local Government overcome the challenges facing them in respect to Fire Safety and Fire Prevention.
Fire Safety enterprises in South Africa that service fire equipment pursuant to the requirements of the OHS Act, are controlled by Local Government bylaws, and in many cases they are not monitored or regulated and are left as self-regulatory and, as such, is not enforced by the controlling authority (the Local Fire Department)
Local Government has a constitutional obligation to ensure that fire safety is regulated and manged in line with “Community Fire Protection” and the Constitutional obligations of Government.
ICR Solutions offer Fire Safety and Prevention Services to meet the needs of the Fire Protection industry, and Local Government Fire Safety obligations.
ICR Solutions Fire Safety / Fire Prevention Services offer:
• A fully comprehensive and tailor-made Fire Safety / Fire Prevention Service to meet your needs of the local area and community
• Fire Safety Operations, this includes total Fire Prevention and Safety for Local Government.
• Fire Safety Administration
• Fire Safety By Laws including Implementation and Enforcement
• Fire Safety Inspections
• Fire Safety Regulations and Control
• Fire Safety Registrations
• Fire Safety Data base